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Refund Policy

Refund policy

Refund Policy

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This Refund Policy applies to all bookings made through www.magnoliatourmanagement.com (“Website”) and services provided by Magnolia Tour Management (“we”, “our”, “us”).

By booking with us, you agree to the terms outlined below.

1. General Policy

Refund eligibility depends on:

  • The type of service booked

  • The timing of cancellation

  • The terms of third-party suppliers (e.g., hotels, transport providers)

All refund requests must be submitted in writing to: [Insert Email Address]

2. Cancellation by Customer

Standard Cancellation Terms

  • More than 30 days before departure: Full refund minus any non-refundable deposits and administrative fees

  • 15–30 days before departure: 50% refund of total booking cost

  • Less than 15 days before departure: No refund

Certain services may be non-refundable. These will be clearly stated at the time of booking.

3. Non-Refundable Items

The following are generally non-refundable:

  • Deposits (unless otherwise stated)

  • Booking or administrative fees

  • Third-party services marked as non-refundable

  • Last-minute bookings

4. Changes Instead of Cancellation

In some cases, we may offer:

  • Date changes

  • Credit vouchers for future bookings

This is subject to availability and may involve additional costs.

5. Cancellation by Magnolia Tour Management

If we cancel your booking due to circumstances within our control:

  • You will receive a full refund, or

  • You may choose an alternative service of equal value

6. Force Majeure

We are not liable for cancellations or disruptions caused by events beyond our control, including:

  • Natural disasters

  • Severe weather

  • Government restrictions

  • Pandemics

  • Strikes or transport disruptions

In such cases, refunds will depend on third-party provider policies, and we may offer:

  • Partial refunds, or

  • Credit vouchers

7. Third-Party Services

Many components of your booking are provided by third parties. Their refund policies may differ and will apply where relevant.

We will make reasonable efforts to recover funds on your behalf but cannot guarantee full refunds.

8. Refund Processing

  • Approved refunds will be processed within 7–14 business days

  • Refunds will be issued using the original payment method where possible

  • Processing times may vary depending on your bank or payment provider

9. Travel Insurance

We strongly recommend that all customers purchase comprehensive travel insurance to cover:

  • Cancellations

  • Medical emergencies

  • Travel disruptions

10. Contact Us

For refund requests or questions, please contact:

Magnolia Tour Management
Email: Contact@magnoliatourmanagement.com

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